Delivery Information

All products are shipped discreetly in a brown box with absolutely no indication as to the contents. There will be no "Dildo En-Route" signage. Fear not!


All dispatched goods are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours.


UK: Goods are dispatched by the choice you select during checkout.


Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 1-3 days.  


DPD Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Delivery takes 1-2 days.


Southern Ireland: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-5 days.


Europe: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-5 days


Rest of World: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-5 days.


BFPO (British Forces Post Office): Goods are dispatched by Royal Mail Recorded delivery. Delivery takes 3-5 days.


RETURNS

Return or exchange an item - our 100% money back guarantee. If you are not completely satisfied with your purchase simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.

Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Our Returns address is:

TOOLBOXXX PO BOX 228 Hitchin Herts SG4 0WW

Postage

Delivery Charges

Delivery is free to all mainland UK addresses on all orders over £30. 

Royal Mail Tracked48 - 2-3 Days (Delivery to mainland UK addresses)
is £2.50 on orders under £20 or free on orders over £30.

Royal Mail Tracked24 - 1-2 days (Delivery to mainland UK addresses)
is £3.95 or free on orders over £35.

Courier Overnight (Remote areas of Scotland and Northern Ireland can be 2 days)
is £5.50 - Delivery from 8am until 6pm Monday to Friday.

Royal Mail Overnight (Remote areas of Scotland and Northern Ireland can be 2 days)
is £6.95 - Delivery by 1pm Monday to Saturday.

Orders must reach us by 4pm for overnight delivery.

How long does it take to arrive?

Standard recorded delivery:-
1-3 working days (Although Royal Mail advice 92% of first class mail is currently arriving the next day) 
Overnight By Royal Mail:-
Your order will arrive on Tuesday 20/12/16  
Orders placed before 4pm Monday to Friday are dispatched the same day.
Note: Bank Holidays and National Holidays are not working days. Royal Mail and all couriers are closed.

Security and Discretion

All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All orders are sent recorded delivery by the Royal Mail or Recorded delivery by DPD. 

Regardless of the size or cost of your order, your goods will be dispatched in a box and will require a signature. 

We will email you your tracking number on the day of dispatch 

International Shipping.

Depending on the size of your order it will either be shipped by Royal Mail AirSure (Registered) or Fedex

Delivery takes 3-5 working days

Southern Ireland £5.95
Mainland Europe £5.95
Usa & Canada £9.95

Please be aware heavy or large orders will be charged extra shipping costs above the standard rate. We will contact you once your order is ready to be dispatch with the extra shipping charge.

We currently ship to the following international destinations: 

 Australia France Norway
 Austria Germany Portugal
 Belgium Greece Spain
 Canada Ireland Sweden
 Cyprus Italy Switzerland
 Denmark Luxemburg   USA
 Finland Netherlands Malta